Ana Morales
Operations lead
Routes, quality checks, and the “did we miss a baseboard?” photo walkthroughs.
Our story
Built for repeatability—not rush jobs.
BrightNest started when our founders kept hearing the same complaint: “Every visit feels different.” We fixed that with training, route planning, and notes that travel with your home—not just the cleaner’s memory.
How we work
We’re a local Austin crew. That means shorter drive times, fewer “no-show” windows, and managers who can visit if something needs a second pass. You’ll always have a primary contact for scheduling changes.
01
Onboarding that sticks
First visit includes a walkthrough: fragile items, pet routines, alarm codes (stored securely), and your “never touch” list.
02
Checklists, not guesswork
Every service tier has a checklist. Deep cleans add rooms and surfaces explicitly—so expectations match the invoice.
03
Feedback loop
After visits, you can leave notes. We read them before the next crew arrives—especially for recurring clients.
People
Who you’ll see on the road.
Small team by design—cross-trained so coverage doesn’t mean “starting over.”
Jordan Ellis
Training & standards
Onboards new cleaners and keeps our fragrance-free and supply protocols current.
Mei Chen
Client services
Schedules, special requests, and the occasional “we need tomorrow” miracle attempt.